Forum Discussion

Jmaherot's avatar
Jmaherot
Helpful | Level 5
2 years ago
Solved

Files appear as 0 KB in size when scanning to PDF on my iPhone

Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s ...
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  • Jay's avatar
    Jay
    2 years ago

    Thanks, we can confirm that the issue was located and resolved by the engineering team.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

As we have a few users with the same experience, could everyone also let me know what OS and Dropbox mobile app version you're running on your device?

Jmaherot's avatar
Jmaherot
Helpful | Level 5
2 years ago
Thanks… I am using iOS 16.6.1, and I just updated my mobile Dropbox today.
Uninstalling the app, restarting device, and reinstalling the app did not fix the issue.

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