You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jmaherot's avatar
Jmaherot
Helpful | Level 5
2 years ago

Files appear as 0 KB in size when scanning to PDF on my iPhone

Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s ...
Create
Error Messages
Mobile
  • Jay's avatar
    Jay
    2 years ago

    Thanks, we can confirm that the issue was located and resolved by the engineering team.

colorado_biker's avatar
colorado_biker
New member | Level 2
2 years ago

The generic message sent to those affected via email 5 days post incident is poor. Couldn't you have provided a search link for zero bytes files created on Nov 8th to show the scope of impact? 

 

I normally scan and shred within a few minutes. For me this was 4 files and I now have no idea what their contents were. Very disappointing we may have to now "verify" files are correct, a loss of confidence in the product. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions