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JStak's avatar
JStak
New member | Level 2
4 months ago

Files not showing in the desktop app on Windows. What can I do?

This is a new issue. Some files now, are not showing in my desktop app that had previously been available (via the app). Note, please, that I have selected which files I want to live on my PC via the...
Desktop
Sync
  • Megan's avatar
    Megan
    4 months ago

    Hey JStak, can you also share the app's syncing status with me? 

     

    Is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?

JStak's avatar
JStak
New member | Level 2

This first began maybe a couple weeks ago. Files seemed to have disappeared from the app. I am operating Windows 11 and Dropbox v205.4.5765. Not sure if that is the correct information you're requesting. 

 From the Dropbox app taskbar when I right-click & ask to show the file in File Explorer it opens the file in the web browser, not in File Explorer. 

 

Hope this helps 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey JStak, can you also share the app's syncing status with me? 

 

Is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?

  • JStak's avatar
    JStak
    New member | Level 2
    4 months ago

    That was the issue!! I have removed the invalid characters and now theyre appearing in File Explorer! THANK YOU!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Amazing news JStak! 🤗

       

      If you need something else, please let me know and I will be more than happy to help every step of the way!

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