You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Joe E.4
10 years agoNew member | Level 1
Getting an error saving an Autocad file, tmp files created?
I use Autocad to work on files I have stored and shared here in Dropbox. My Autocad is set to save every ten minutes. I also manually save very often because I've learned a valuable lesson once when we lost power and my battery backup (UPS) didn't work. Hours of lost work is not fun so I constantly save to avoid losing work. With that being said, I frequently get an error "Unable to save to drawing C:\Users\xxx\Dropbox\thedrawing.dwg. Drawing saved to C:\Users\xxxx\Dropbox\sav###.tmp. This is filling up my Dropbox Folder that I'm working out of with all these *.tmp files. Is anyone else experiencing this problem and what can I do to remedy it? I shouldn't have to monitor my account for these *.tmp files.
- Radik S.New member | Level 2
Same problem with AutoCAD. Using Dropbox to backup all my work files more for two years and several days ago this problem appeared. When I turn off Dropbox sync everything is fine. I didn't change anything on my computer, it just started by itself.
- Joe E.4New member | Level 1
Dustin, Pausing the Sync is the only work around I've found. After reading some of the other responses, some of the people who had been using Dropbox for years just started experiencing this same problem. I wish Dropbox would come up with a fix because I've forgotten to Resume Syncing at the end of the day a few times, making the file unusable from my Home Computer.
- Jeffrey L. BrucNew member | Level 2
I also just started having this issue with saving my AutoCAD Files on Dropbox. I have been doing it for several months with no issues - but just recently The warning message in AutoCAD Shows up saying the file cannot be saved (directly to where the file is located on Dropbox). What is strange is that I can click "OK" on this error message and then try to save it again, which will likely produce the error again - but if I keep hitting okay and then trying to save again - eventually It will save....So I just don't understand the consistancy issues. It certainly does seem like Dropbox as I do not have these issues with saving on my desktop or any other drive for that matter. Here is a link to a webpage I found on AutoDesk's website - but I honestly do not understand the whole Indexing by Windows - but it seems like that could be a solution - or even "disabling the TCP Offload setting in your network adapter". Please post if you have any luck with anything....So Annoying!
- Mark K.8New member | Level 1
I have also just started having the same issue with saving AutoCAD files in Dropbox, which I have been using for a number of years without any issues, and it is definitely something to do with Dropbox because if I put my work in a folder away from Dropbox AutoCAD works just fine. Clearly this is something that Dropbox need to address and it appears to me to have only started in the last few weeks.
- Jeffrey L. BrucNew member | Level 2
Hello all,
I and several folks in my office have found a "solution". I would advise all those who use AutoCAD to check your "save as" Settings under "Options". I and several others in my office had their set to 2007 (or 2010 in some cases) and were having this issue. Its funny because it was only when we upgraded to 2015 or 2016 did we have this issue because my save as setting was always 2007. So there is a bug in the new autocad software. We have all switched our save as to 2013 and noone has yet to have the issue to appear again. So saving it to a newer version seems to be the key.
It seems as though this is an AutoCAD issue. A dumb one too. I also think it's quite poor of Dropbox as a business to not even acknowledge us on this forum and at least try to offer better suggestions for a remedy. It would be nice to see if others try this and it works - please post back if so.
- marco t.14New member | Level 1
I have the same problem from a few days, can't save in Autocad if sync si working.. i must exit drop box and then launch... never did it before :(
please someone help us
- Jerub D.New member | Level 1
Having the same issue here. However I am currently running AutoCAD 2012. The funny thing is I can save drawings to AutoCAD 2010 with no problems so far. Others who are running more recent versions of AutoCAD are unable to even save to 2010. The problem seems to show up when we save drawings more than a few versions back from the version we are running and not necessarily a specific version. For example; I am running 2012 and can save back to 2010, while others are running 2015 or 2016 and can only save back to 2013.
Unfortunately in my case our company by default saves our drawings to AutoCAD 2004. I know that is old and obsolete, but some people still use my drawings that that are running 2004 so I am forced to save all my drawings to a version that old. Also like everyone else, this was never a problem until the last few months when working in dropbox.
Like everyone else, my problem goes away if I pause syncing.
I like using dropbox but am looking for an alternative because of this unresolved issue.
- Jerub D.New member | Level 1
I received an e-mail from Dropbox today and they were able to give me a temporary fix. They made changes to my account, then I was able to “quit” uninstall dropbox, and reinstall version 3.6.9 from the link they provided. They said dropbox “should resume updating to the latest version within a month”. They say they have identified a bug in the current version and hope to have it resolved in the next update.
The fix is currently working smoothly and I am able to save files without any issues for the time being.
If you are still experiencing this issue and they have not contacted you already I would recommend contacting customer support and try this fix.
- Jerub D.New member | Level 1
It appears that dropbox has now fixed this issue the their version 3.9.40. I don’t know if this version is part of an auto update yet or not but you can find it by following the link below.
https://www.dropboxforum.com/hc/en-us/community/posts/204766049-Experimental-Build-3-9-40
After uninstalling my previous version of dropbox and installing version 3.9.40 I have not had any more issues even saving back to AutoCAD 2004.
There is also a version "Experimental Build 3.9.41" available that others have had success with as well.
- RichSuper User II
The problem is fixed for AutoCAD, but it remains for other applications (Adobe products like Photoshop and Illustrator, and Office).
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!