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Forum Discussion
Getting an error when I access a shared file that has been edited by a team member
After my other team member opens and edits a file -- I will go into the same file and get this error message " We found a problem with some content in 'filename.xlsx'. Do you want us to try to recove...
Walter
Dropbox Staff
Dropbox StaffHey there Elmdesign - sorry to hear you're having issues with this.
Could you please clarify if you're working on a shared folder or a team folder since you mentioned another team member?
Also, how is your collaborator editing the file in the first place and from where you're accessing it?
Any additional information or screenshots are more than welcome!
Hi Walter,
These are team folders. We work for the same company. They are not shared files. We are both accessing it through the dropbox folder. I have included some screenshot as well! Both of the problem I am having are with excel documents. The same file.
- Walter
Do you get any different results if you access the file from the website directly Elmdesign?
As for the images you mentioned that show up as unknown, could you clarify if your collaborator is importing them somehow to the file or if they're uploading them directly to the file you're editing?
She is uploading them directly into the file by dragging them from her desktop. I haven't tried using the website directly.
- Megan
Hey Elmdesign, could you try checking through the website directly too?
Also, if you quit the Dropbox app and then try to open the files, do you get the same error then?
