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Forum Discussion

Reesalc's avatar
Reesalc
Explorer | Level 3
6 years ago

How can I save scanned documents into specific folders?

I need to be able to scan directly into shared files.  So far I can only manage to scan into my personal file.  Doesn't seem like much of a big deal because I could move the file from there, BUT when...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey RickyW, thanks for the nudge on this thread.

 

Can you please give us some more info on the issue, like how you're scanning the files?

 

Are you using the Dropbox mobile app to scan them? Or are you on the desktop app?

 

Any additional info would be really helpful.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey RickyW, thanks for the screenshots! 

 

Do you use the same version of the app, on both your iPhone 13 and your SE? 

 

Have you tried uninstalling, and then re-installing the app on your iPhone 13 by any chance? 

  • RickyW's avatar
    RickyW
    Explorer | Level 4
    2 years ago

    I did try (just now, I uninstall and reinstall) but nothing change.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update RickyW 

       

      Would it be OK if we reached out via email to have a further look internally at this point? 

      • RickyW's avatar
        RickyW
        Explorer | Level 4
        2 years ago

        yes, please Walter 

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