We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

lmerz's avatar
lmerz
New member | Level 2

I have been trying to figure out why I have a conflicted copy on my excel:

A conflicted copy is a file that Dropbox creates when multiple people edit the same file at the same time. 

There are three ways a conflicted copy can happen:

  • Two users change the same file at the same time
  • Someone edits a file offline while someone else edits the same file
  • A file is left open on another user’s computer, which Dropbox saves as a new edit—this is especially common when using applications with an auto-save feature

Note: The last version saved will always appear as the conflicted copy. 

Someone from another location opened my excel when I was editing from my desktop version of dropbox. That person did not "save" but it shows it was edited. I don't know if the issue was created from the first or second suggestion but I have restored my version to a previous version several days ago before the day the "issue" started when the dropbox badge showed up. It did not create a conflicted copy last night but it still shows the dropbox badge. Does this mean there is still an issue? I don't remember seeing the badge usually and another user in my office does not have a badge on hers. I have learned through this that it looks like I have a desktop version and she is using the web version. I did not set up dropbox so I am at a disadvantage. Can anyone give me any advice on what to do or I have corrected the issue by restoring an older version and maybe for some reason the badge is just going to show up now? This situation is so frustrating! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey lmerz, I hope you're doing well! 

 

Feel free to also have a look into this thread. I believe it'll help. If you have any questions, I am here.

 

I hope that clarifies. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!