Forum Discussion

yfranco's avatar
yfranco
New member | Level 2
2 years ago

How can share folders to a non-team member without adding them to my team?

How can I share a folder with an individual without them being added as a member to our organizations Dropbox account? I want to be able to share a folder without them being added to our team as we w...
FAQ
Share
Shared Folders
asfsfsgweffsd's avatar
asfsfsgweffsd
Helpful | Level 5
17 days ago

Thanks Rich. Dropbox support just helped me work this out. I shared the folder as normal, but apparently the way Dropbox formats emails to the recipients (or some part of the "accepting the share" process) encourages the recipient to click "join this team" (or something similar). So I end up getting an email saying "XYZ wants to join your team"; and when I go to the admin console, it says "invite pending review; you need one additional licence". It's very misleading, making me think I need to add a new licence so that the sharee can view the shared folder. 

I've had this with other clients whom I send public links to (rather than try to share a folder with); I end up getting emails saying they want to join my team. So Dropbox Support brought my attention to the feature that lets you turn it off:

  1. Open this page:
    https://www.dropbox.com/team/admin/settings/membership_approval.
  2. Turn off the ''Coworkers can ask to join your team'' option.

Halleluiah!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!