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Forum Discussion

averagemario's avatar
averagemario
Explorer | Level 3
2 years ago

How do I unblock my account from sharing

When I try to share a file I see this message   "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Servic...
FAQ
Share
Shared Links
WilliamBorges's avatar
WilliamBorges
Explorer | Level 4

Hello, I am experiencing the same problem as the user who created this post. Could you please help me as well 
[removed per the Community's Guidelines]

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey WilliamBorges, sorry to hear about this.

 

It sounds like your shared links may have been banned. How long have you been facing this issue?

 

Did you receive an email from Dropbox informing you about this?

  • WilliamBorges's avatar
    WilliamBorges
    Explorer | Level 4
    2 years ago

    Hello, yesterday morning, I noticed the start of this issue. I haven't received any emails regarding this matter. However, I did send an email to Dropbox support, but I still haven't received a response. I want to thank you for your remarkable responsiveness.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi WilliamBorges, do you have a ticket number reference, in order for me to locate it on our system? 

      • WilliamBorges's avatar
        WilliamBorges
        Explorer | Level 4
        2 years ago

        I don't have a ticket number reference. Can you help me find it?

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