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Tonno's avatar
Tonno
New member | Level 2
2 months ago
Solved

I can't generate links because of a Phishing issue.

Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severe...
Error Messages
Shared Links
  • Jay's avatar
    Jay
    2 months ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Tonno, thanks for bringing this to our attention.

 

It sounds like your shared links have been paused due to the information in this article. 

 

Have you tried deleting any existing shared links to see if this helps?

 

Keep me updated with any progress!

Enrico60's avatar
Enrico60
New member | Level 1
2 months ago

I can't generate links because suspension sharing activity

Dear Dropbox Community Support Team,

I’ve received a notification stating: “We have suspended your sharing activity. More details…”. (from Italian-English translation)

A few days ago I tried to share a PDF printout of some suspicious e-mails with a security consultant, but Dropbox started to block me and now I can no longer share. My account is a Basic one, sufficient for my needs.

How could I recover the functionality of my account? I removed from my Dropbox space the PDF files that contained the phishing elements.

Thank you for your support.

Best regards,

Enrico

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Enrico60, can we send you an email, so we can take a look at the issue internally?

    • Enrico60's avatar
      Enrico60
      New member | Level 1
      2 months ago

      Hi Hannah,

      Yes, you can. Thanks 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Just emailed you, Enrico, and I'll see you there!

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