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Forum Discussion

bacreman's avatar
bacreman
New member | Level 1
18 days ago

I can't invite new members to a folder, it's asking me to upgrade to Dropbox Business.

I am trying to invite a new email address to my folder but I am getting blocked by a pop up for a free trial of DropBox Business.  I click on "Not Now" but it just reverts back to the folder page and...
dropbox business
File access
Shared Folders
  • AnastasiaDBX's avatar
    AnastasiaDBX
    18 days ago

    Hello! I am sorry to hear you're having trouble sharing a folder. Would you mind sharing a screenshot of where you're trying to add a person to the folder? You might be inadvertently inviting someone to your account, as opposed to just the folder. You should click on a "Share" or "Share folder" button instead. Let me know if that helps! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey bacreman, let's jump right into this! 

I'm assuming that you're currently in a Dropbox Basic plan, right? 

Is it possible that you sent too many invites at once? If I were you, I'd also try switching to a different browser, or incognito tab just to observe if the behavior remains the same.

I'll be waiting for your updates!

  • bacreman's avatar
    bacreman
    New member | Level 1
    18 days ago

    Yes, DropBox Basic, and I tried another browser and it is still happening

    • bacreman's avatar
      bacreman
      New member | Level 1
      18 days ago

      also, only one invite, so I don't think it can be that I sent out too many?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Hey bacreman, thanks for checking!

        And to clarify, do you use these steps in order to add people to your shared folder?

        Also, does this happen with a specific folder, or with all of them? 

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