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Kay14's avatar
Kay14
New member | Level 2
3 months ago

I can't password-protect my files/folders. Why is that?

Hi, I've been trying to set up a password to secure my Dropbox folder, but I can't get it to work. I followed all the instructions in the guidance, but it didn't work. Please let me know what might b...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @Kay14! Welcome to the forum. 

 

To make sure I’m on the right track, you’re trying to set a password for a shared link, correct? 

 

Are you having any trouble when following these steps? 

 

Do you mean that you’re able to set the password, but you’re not asked for one when opening the shared link later? To test this, you'll need to make sure you’re not logged into any Dropbox account (preferably, via an incognito window).

 

Keep me posted for any updates.

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