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borii's avatar
borii
Explorer | Level 3
5 months ago

I don't see my external drive backup files, even though the backup is completed.

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click...
Computer Backup
desktop
Dropbox Backup
sync
upload
borii's avatar
borii
Explorer | Level 3
5 months ago

Yes. Only my folders are there. All my folders say 0 items.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey borii, have you restarted your computer, to see if that makes any difference?

 

If not, can you send us a screenshot showing that your backup appears as complete?

  • borii's avatar
    borii
    Explorer | Level 3
    5 months ago

     

    Here you go.

     
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for that, borii.

       

      This is strange, because it does show that the backup is almost 33 GB.

       

      Can you send us a couple of screenshots showing the discrepancy between the actual hard drive and what you see on the backups page, please?

      • borii's avatar
        borii
        Explorer | Level 3
        5 months ago

          I crossed out my folder titles for privacy but I have a lot of files and all I'm seeing on Dropbox is 0 items.

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