Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
If you cannot see your backup files on your external drive even after receiving a notification that the backup is complete, there may be several reasons for this issue. First, check if the backup files are stored in a hidden folder or within a subdirectory that may not be immediately visible. Ensure that the external drive is properly connected and recognized by your computer, as connection issues could prevent the display of certain files.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!