Forum Discussion

Helpful | Level 5

5 months ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...

Dropbox Staff

5 months ago

Hi Kalak, and thanks for posting on our Community.

Did you unplug and plug the external drive again and still nothing?

Can you send me two screenshots of what you see here and here?

Keep me in the loop.

Kalak
Helpful | Level 5
5 months ago
- Walter
  Dropbox Staff
  5 months ago
  Thanks for clarifying that for me Kalak
  
  If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there?
  
  If not, please let me know and I'll reach out via email to have a further look internally.
  - Kalak
    Helpful | Level 5
    5 months ago
    Thanks for getting back to me Walter
    
    It shows no issues.
    
    EDIT: My app version is 201.4.5552
Kalak
Helpful | Level 5
5 months ago
@Nancy - Screenshots above. This is what happens as soon as I open the Dropbox app, and it stays like this even though it's not uploading/backing up a single byte of data.
- Walter
  Dropbox Staff
  5 months ago
  Hey Kalak - thanks for the screenshots and the additional information.
  
  Can you please also clarify the size of the external drive and how much data you've stored there?
  - Kalak
    Helpful | Level 5
    5 months ago
    @Walter- It's a 10TB Seagate drive and there is 8.34TB of data on the drive.