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Rodzlla's avatar
Rodzlla
New member | Level 2
3 months ago

I sent a password protected link to view files to a colleague & got a verify identity message.

I sent a password protected link to a colleague for her to review the files in that folder.  When she clicked the link, she got a message that dropbox needs to confirm her identity.  I have pasted th...
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Rodzlla's avatar
Rodzlla
New member | Level 2

Thanks for helping me out here, Haoli.  Who Can Access is set to "Anyone with link".  

haoli's avatar
haoli
Icon for Dropbox Engineer rankDropbox Engineer
3 months ago

Does she have an email already registered with Dropbox, if so, she could use that email; If not, can she try the "Continue with Google" or "Continue with Apple" option to sign in?

  • Rodzlla's avatar
    Rodzlla
    New member | Level 2
    3 months ago

    So this is legit message and she should move ahead using her email address?  We are all hearing about these phishing schemes and identity theft troubles.  I do not want her to have problems.  

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago
      Rodzlla wrote:

      So this is legit message and she should move ahead using her email address?  We are all hearing about these phishing schemes and identity theft troubles.  I do not want her to have problems.  

      Yes its a legit screen 🙂

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