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colester1219's avatar
colester1219
New member | Level 2
2 years ago

I was sent a folder, but I can't access the files inside

I have a folder that has been sent to me. None of the files are in the folder on my end but the person that sent them can see them. What should I do to resolve this issue?
File access
Share
Shared Folders
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colester1219's avatar
colester1219
New member | Level 2
He was able to share it from his Dropbox and I tried to view it via web & app. I have access to the folder but the files aren’t there. I asked the person that sent the folder to me, and he said he can see the files inside the folder.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi colester1219, you mentioned that he can see the files inside the folder. Can you make sure that you're both checking your individual accounts online, and not the app? 

 

We want to exclude any syncing errors from his or your device, to the web, in order to narrow the situation. Therefore, it's possible that he added the files in his local Dropbox folder, on his computer and they haven't yet synced. 

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