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timmylee's avatar
timmylee
Explorer | Level 3
7 months ago

I'm amazed that anyone can use dropbox

A client sent a link to upload/share about 1.3 GB of photos.  Supposedly all I had to do was click the button and upload.  Not so.  It wanted me to create an account which is where the problem starte...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey timmylee, I'd be more than happy to help!

 

If this is still an issue on your end, I'd be more than happy to guide you.

 

From what I understood, it sounds like your client sent you a shared folder, which was then added to your account, is that correct? 

 

If you have a screenshot of the exact error when you tried logging into the account, I'd love to have a visual of this. 

 

Let me know more, and we'll take it from there!

timmylee's avatar
timmylee
Explorer | Level 3
7 months ago

I'm not sure, I don't know why it would add it to an account of mine.  (which I didn't even know I had... it was buried on my hard drive.) l I went through this a long time ago and thought I had deleted it all. There was no indication that dropbox was adding it to my account.  I wanted it to be totally separate and not effect anything but HIS account.  I don't plan on using it any more anyway, but thanks for the efford.  The only error I got was that my dropbox was full and I thoughtI was uploading it to HIS dropbox.  I never liked the way this worked.  I currently upload my stuff to another service and share it.... it's not on my hard drive.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 months ago
    timmylee wrote:

    I don't know why it would add it to an account of mine.

    It was added to your account because that's how it was shared with you.

     

    It doesn't sound like you were sent a simple link to upload files (that would be called a File Request). Instead it sounds like you were invited to join a shared folder, which requires an account and takes up space in your account.

    • timmylee's avatar
      timmylee
      Explorer | Level 3
      7 months ago

      Apparently, it says "here's a link to a dropbox folder where you can upload pictures from your collection for our national office".  It wasn't obvious that I needed an account or would access my old account which I thought was inactive, because I created a new account with a new email and log in.  But, it apparently still combined it with my old one I guess. Much too confusing and complicated for my purpose and not the expected nor desired result.  Thanks

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        7 months ago
        timmylee wrote:

        Apparently, it says "here's a link to a dropbox folder where you can upload pictures from your collection for our national office".

        That would have been the message entered by your client, and not a message from Dropbox.

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