Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

trashcaneron's avatar
trashcaneron
New member | Level 2
2 years ago

In-Browser "Copy To Dropbox" option gives an error

I am regularly sent folders on Dropbox, when I click the "Copy to Dropbox" option in a browser (safari or firefox, windows or mac), I get the result "there was a problem completing this request"   ...
Error Messages
Share
Shared Links
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear about that, trashcaneron.

 

Does this happen every time you click on the 'copy to Dropbox' button or is it random?

 

Are you having any issues when downloading the files to your computer as well?

 

And does this also happen on a private browsing/incognito window?

 

Keep me posted.

  • cancant's avatar
    cancant
    Explorer | Level 4
    2 years ago

    Appears to happen every time. Can not download in browser because file set is large (~300GB). Maybe half the time, it adds to my dropbox, but shows that error anyway.

    Not having any issues downloading via local system Dropbox. That's working just fine.

    Yes, it does happen in all browsers, incognito included.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!