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Thijxx's avatar
Thijxx
Helpful | Level 6
8 years ago
Solved

iOS 11 uploading duplicates

After uograding to iOS11 all photos are being uploaded again. Since Dropbox uploads and stores duplicates ‘by (lack of proper) design’ this is a problem.
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  • Jane's avatar
    Jane
    8 years ago
    Hey 
    amw92
    , I appreciate your swift follow-up! 
     
    I've located your support request on our system and I can see or colleague has replied to you there as of yesterday regarding yteh issue you've experienced asking more information & they're awaiting your reply, so that you proceed to resolution together. 
     
    At your convenience, could you check your inbox for our latest message and let me know here if can't find this email, so that I make sure to send that again? 
     
    Hope this gets resolved soon & I wish you a lovely rest of the day ahead!
     
    [This thread is now closed by moderators, as this has now been solved. If you'have a similar question, feel free to start a new discussion in the Find Answers section here. ]
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey Thijxx, 

 

Thanks for posting your query on the Dropbox Community regarding this matter, let's look into that together! 

 

To better determine the case, could you check if the file sizes for the original and duplicate file match? Here’s how you can compare the sizes:

 

- In the Dropbox app, open the original image
- Tap the ellipsis button and select "more details..."
- Note the full file size in bytes

 

Are the filesizes in both pictures the same? 

 

Once you get back to me, I'd be glad to look into that with you! 

  • Thijxx's avatar
    Thijxx
    Helpful | Level 6
    8 years ago

    Thanks for your reply. I cant find the More Details in the iOS nor in the web app. I did find file size in both but they are rounded numbers so while they match, they may not 'exactly' match. 

    I've emailed them via the iOS app and then locally compared them, it is the exact same file size.

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