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Forum Discussion

jeff7117's avatar
jeff7117
Explorer | Level 4
3 months ago

Is the "Time left to sync" view removed again?

I just noticed earlier this week that the time left in sync is missing again from the usual display area of the desktop app.  This is on Windows 10, dropbox desktop app version 206.4.6506.  Is anyone else experiencing the same issue?  Or, is there a setting that has been added to change the display functionality of the Time left in sync?   While it may seem like an afterthought, I use this function almost daily to give clients an idea of when they can expect a file to be uploaded (because lets face it, some clients are almost always in a hurry).  If this was removed, can it be added back?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for reaching out to us, jeff7117.

     

    Would you mind sending us a screenshot of how the window appears for you now?

     

    Have you tried closing the app and re-launching it, to see if that makes a difference?

     

    Thanks!

    • jeff7117's avatar
      jeff7117
      Explorer | Level 4

      Ok. this issue is back.  Here is a screenshot of what the panel looks like when I hover over the dropbox icon in the taskbar.  

       

       

      I have logged out, and logged back in, and completely reinstalled the dropbox app, but for some reason, the "time left" to sync is missing.  I also get a weird " 1 file is unable to sync" error notification with every file transfer but when I click to see the issue, it says "no issues".  This goes away after a few seconds.

       

      How can I fix this?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update here, jeff7117.

         

        Hmm, is that the only file that's stopping your syncing from being "up to date" at the moment, or are you syncing other files too?

         

        If you see that file in your Dropbox folder, perhaps moving it out of the folder and then back in, will resolve this.

    • jeff7117's avatar
      jeff7117
      Explorer | Level 4

      I just deleted and re-installed the app and it appears to have fixed whatever bug was causing this display issue.  Thank you for the quick reply.

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