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Forum Discussion
Issues with Camera Upload
I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Hi all,
Since a few weeks or months I have some strange issues with the camera upload on my iPhone.
I have several new Fotos and videos in my phones gallery but the dropbox app is always showing "Running camera uploads, Scanning your photo library..." without any progress.
The only workaround that fixes the issue for the moment ist to log off from my Dropbox account in the app and login again. After reactivating camera upload it works fine as long as I do not switch to another app.I already considered that the battery must be full or charging and I activated/deactivated WIFI/mobile data. Also I activated "use cell data to back up".
Is anyone aware of a similar issue?
My setup:
iPhone X with iOS 14.6
Latest Dropbox App 242.2.2
Located in Germany (don't know if this may affect)
Jay
Dropbox Staff
Dropbox StaffHi JulianH3, thanks for posting on the Community!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
- Hi Jay,
I am on a basic account with three connected devices (1x iPhone, 2x Windows). Anyhow I followed your advice and uninstalled, rebooted, reimstalled the app. The camera upload started immediately as expected, but after leaving the app and re-entering, I had the same problem.
Any more suggestions?- JayCould you check your camera upload settings to see if background uploading is enabled?
In the iPhone settings app, does the Dropbox app have Background app refresh enabled?
In the camera upload menu I can only find the following settings:
Back up... -> All photos
Include videos -> On
Use cell data to back up -> off
Safe HEIC photos as -> jpg
In the iPhone settings background refresh was always active
