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Forum Discussion
Issues with Camera Upload
I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Hi all,
Since a few weeks or months I have some strange issues with the camera upload on my iPhone.
I have several new Fotos and videos in my phones gallery but the dropbox app is always showing "Running camera uploads, Scanning your photo library..." without any progress.
The only workaround that fixes the issue for the moment ist to log off from my Dropbox account in the app and login again. After reactivating camera upload it works fine as long as I do not switch to another app.I already considered that the battery must be full or charging and I activated/deactivated WIFI/mobile data. Also I activated "use cell data to back up".
Is anyone aware of a similar issue?
My setup:
iPhone X with iOS 14.6
Latest Dropbox App 242.2.2
Located in Germany (don't know if this may affect)
I have this same problem. It has been happening for a week or two.
I am nervous about deleting the app from the iPhone because it says all data will be removed. I have offline files and two accounts linked with it, and would prefer not to set it all up again. Since it didn't help the OP, it doesn't seem like an actual solution in any case.
Help!
I've been having the same problem for the past 10 days. It is always stuck on "Scanning your photo library...."
With some advice from dropbox support, I was able to get this to work again. I had to disable camera uploads then re-enable them. After that, everything was fine.
That worked for me too! About a week ago, with the newest version of the app, on the current iOS, my dropbox photos got stuck at "Running Camera Uploads. Scanning your photo library." Going to settings and hitting Turn off camera uploads (then I crashed it and reopened it just to be safe), then going back to settings and hitting Turn On Camera Uploads... fixed it. I am now uploading/"backing up" the 300 photos I took over my vacation to Flagstaff! Thanks DavidLaidlaw!
I am having the same issue. Appears to have started after last iOS update...? always worked fine before. Stuck on scanning photo library. it seems to work occasionally - but i can't determine what the related cause is or why. tried all troubleshooting i've seen posted - no change. Looking for answer soon....
