We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Stannis33's avatar
Stannis33
New member | Level 2
2 years ago

Issues with online only files/folders

I had a problem where my (Windows desktop) dropbox was stuck syncing 43 files for 2 days meaning nothing else was synced up or down during. On another thread I found the suggestion to sign out and si...
Desktop
Sync
View
Windows
  • Stannis33's avatar
    Stannis33
    2 years ago

    In what I can only describe as "typical fashion", the point at which I ran out of ideas and asked for help.....both aspects started working. Sigh.

TriciaTea's avatar
TriciaTea
New member | Level 2

Hello! Thank you for reaching out. I already submitted a ticket via Support. Just to summarize: I've already run the Task Manager and ended the task which is Dropbox's, then tried opening Dropbox but nothing's opening. Also tried running a new task for Dropbox to boot in the Task Manager, but the tasks disappear after a few seconds. So we're really unable to open Dropbox, and had to resort to using the website instead.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Could you maybe share your ticket ID so that we can look it up in our system TriciaTea?

 

While at it, could you clarify your computer's exact OS version and the version and status of the desktop app as shown in your system tray at the moment?

  • TriciaTea's avatar
    TriciaTea
    New member | Level 2
    2 years ago

    Sorry for the late reply.
    Ticket #22476637: TEAMS: We have trouble opening Dropbox

     

    And already did what you advised; Dropbox isn't opening at all. I also checked the Task Manager to make sure; the moment it was there, a few seconds later, it'd disappear.

    Edit: The OS build is 19045.3208

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try updating your device's OS if that's not a problem TriciaTea?

       

      You can also try reinstalling the app using the latest version from this page directly. 

       

      If you have any antivirus, firewall or VPN/proxy running on your computer, you can temporarily disable them as well. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!