Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
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Hey anonymous,
As a paid customer, you absolutely have access to email support.
The response you're receiving saying that the mailbox is unmonitored seems to be a bug - sorry for that!
Let us have a look and we'll get back to you as soon as possible over email.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!