You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Environmental Learning Center
12 months agoExplorer | Level 3
Links not Working: "Unable to open (link) Cannot download the information you requested."
When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested." I can open it when I paste it into a new browser, but this is a nuisanc...
- 12 months ago
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
Rich
12 months agoSuper User II
Environmental Learning Center wrote:
When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested." I can open it when I paste it into a new browser ...
Is this an error from Dropbox or from your browser? Can you provide a screenshot of the exact message you're receiving?
- Environmental Learning Center12 months agoExplorer | Level 3
Here is a screenshot of the error message.
- Megan12 months agoDropbox Staff
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
- Rich12 months agoSuper User II
Environmental Learning Center wrote:
Here is a screenshot of the error message.
So this is when Word is trying to open a link that you have embedded within a document. The link is fine as you said you're able to open it in a browser, so this would indicate that the problem doesn't lie with Dropbox, but with something in Office.
You might want to check out this topic about a similar issue. If it doesn't resolve the problem for you, I'd suggest asking for help on the Microsoft forums.
- Environmental Learning Center12 months agoExplorer | Level 3
Thank you. I think you cracked it. It works when pasted into an email just fine, but not in Word (version 2019).
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!