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Forum Discussion
Links not Working: "Unable to open (link) Cannot download the information you requested."
When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested." I can open it when I paste it into a new browser, but this is a nuisanc...
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
Rich
Super User II
Super User II
Environmental Learning Center wrote:
When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested." I can open it when I paste it into a new browser ...
Is this an error from Dropbox or from your browser? Can you provide a screenshot of the exact message you're receiving?
Here is a screenshot of the error message.
- Megan
Dropbox Staff
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
- Rich
Environmental Learning Center wrote:
Here is a screenshot of the error message.
So this is when Word is trying to open a link that you have embedded within a document. The link is fine as you said you're able to open it in a browser, so this would indicate that the problem doesn't lie with Dropbox, but with something in Office.
You might want to check out this topic about a similar issue. If it doesn't resolve the problem for you, I'd suggest asking for help on the Microsoft forums.
Thank you. I think you cracked it. It works when pasted into an email just fine, but not in Word (version 2019).
