We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Environmental Learning Center
12 months agoExplorer | Level 3
Links not Working: "Unable to open (link) Cannot download the information you requested."
When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested." I can open it when I paste it into a new browser, but this is a nuisanc...
- 12 months ago
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
Environmental Learning Center
Explorer | Level 3
Here is a screenshot of the error message.
Megan
12 months agoDropbox Staff
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!