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Environmental Learning Center's avatar
Environmental Learning Center
Explorer | Level 3
2 years ago
Solved

Links not Working: "Unable to open (link) Cannot download the information you requested."

When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested."  I can open it when I paste it into a new browser, but this is a nuisanc...
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  • Megan's avatar
    Megan
    2 years ago

    Hi Environmental Learning Center, how are you today? 

     

    What version of MS Word are you using when you notice this? 
     

    Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.

     

    Let me know more! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Environmental Learning Center, how are you today? 

 

What version of MS Word are you using when you notice this? 
 

Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.

 

Let me know more! 

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