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David B.157's avatar
David B.157
Explorer | Level 3
2 years ago

Mac desktop app failing to sync and continuously quitting/restarting

iMac running Ventura 13.1 and Dropbox v164.4.7914. The desktop app shows an 'x' symbol in the menu bar. When I click on the icon in the menu bar it shows "can't sync" in the status bar at the bottom....
Desktop
Dropbox Basic
Mac
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Hi David B.157, thanks for bringing this to our attention.

     

    Could you try reinstalling the app via this link? 

     

    I'd also recommend enabling full disk access by following these steps.

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi David B.157, thanks for bringing this to our attention.

 

Could you try reinstalling the app via this link? 

 

I'd also recommend enabling full disk access by following these steps.

 

Keep me updated with any progress!

  • David B.157's avatar
    David B.157
    Explorer | Level 3
    2 years ago

    Hi Jay - I used the link and reinstalled. Looks good so far - the app says 'your files are up to date' and no errors yet...thanks!

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