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Forum Discussion
Manage hard drive space and selective sync aren't working; my files are still offline.
I have 2TB of Dropbox for my Photo Albums (and have had for many years).
All folders were synchronised to my laptop but a mix of online and offline.
My laptop has circa 1TB free.
Last mon...
Nancy
Dropbox Staff
Dropbox StaffHi daniel blueyonder, thanks for posting on our forum.
To check this further, can you send me a few screenshots of what you see on your end (including what appears in your local Dropbox folder, next to the files/folders that are still taking up space)?
Other than that, I’d like to know the syncing status and app version of your Dropbox app at the moment.
Ping me when you have more updates.
Hi there,
I have done a complete uninstall and reinstall but things are no better.
There was an update last week that fixed the colour of the ticks and allowed you to right hand click to select online ort offline. I was quite optimistic - but everything remained on my HDD.
As of today the system has revered to green tick on white background (online only), but everything files are occupying space on HDD.
Screengrabs attached.
1) Dark blue bar shows HDD being used by Dropbox. I have 291GB of space on my HDD.
2) I selected all offline files and moved to online only. I get a message; "All offline files were successfully moved to online-only. Nice!" Dark Blue Bar has gone. But space on HDD is still 291GB (so no improvement).
3) Large files have a green tick on white background so online only?
4) Put PC in aircraft mode - all online services disabled and video still plays from HDD.
This has been going on for a month now so I would be grateful for a rebate on my service plan cost until you fix the error.
- Nancy
Thanks for all the screenshots! Appreciate them.
Can you please try to set a file as online-only again now (if possible) and then, open it with VLC? Do you notice the syncing icon change at that point?
The specific sync icons that you’re seeing next to your files usually mean that they files have been opened with a third-party app on your device (for more info, please also check this Help Center article).
Hi Nancy, I was setting the files to online only in the screenshots. That is what I was doing. It makes no difference to HDD usages and the fact that I then put the computer in aircraft mode with no internet access proves that the file is on my HDD.
Previously icons were solid green for on device and white background for online only.
Now I have files with green icons and files with white icons and they are ALL on my HDD which means I cannot sync all of my Dropbox on my PC because there physically is not enough room - that is why I have paid for Dropbox all these years. But as of last month it stopped working.- Megan
Hey daniel blueyonder, let me also jump in here!
You mentioned that when you use selective sync your content behaves the same way.
Normally, when using selective sync you, the folders shouldn't be seen and accessible when accessing your Dropbox folder. Is that the case?
Also, could you hover your mouse over the little Dropbox icon next to your WiFi, on your task bar and let me know the version that you're using?
