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Forum Discussion
Missing 'Copy Dropbox link' option in Windows
It seems Dropbox just did a significant automatic update on my Windows laptop. I have now lost the option to right click on a file in Windows Explorer then select Dropbox> Copy Dropbox link. The only option now showing under the Dropbox submenu is "Send a copy (business)". I use the copy Dropbox link option multiple times a day and wondering if there is a way to get that option back. My current workaround is to login to the Browser version and get the link from there but that's many extra steps and slows me down. Here's a video: [removed]
Judy, we received the same issue after the update that was kind of forced on us. We found that deleting and reinstalling the Dropbox application resolved the issue. Dropbox were not helpful in their responses to my ticket and erased a video we made showing the problem without bothering to watch it.
- Walter
Dropbox Staff
Hi there Jamie E.4, sorry to hear about this.
Can you please clarify your device's OS version and the version and status of the desktop app installed there as well?
If you could also send us a screenshot of the options you get when you right click on the files inside your Dropbox folder, I'd appreciate it.
Thanks!
I am using Windows 11 version 22H2. The dropbox version is 184.4.6543. I can't get a screenshot with the options showing as it doesn't capture the popup screens. I do show those options in the original video I shared with the ticket though. Here it is again: [removed]
- Hannah
Hey Jamie E.4, I've removed your links to avoid unnecessary traffic in your account, from people clicking on them.
We can't really open your links, to be honest, so would it be possible to just right click on a file and send us a screenshot of the options?
And can you also elaborate on the pop up screens you mentioned?
I just upgraded to Dropbox Business when I got a new PC about a month ago. Now when I try to share through my PC a link to a file in that is in Dropbox, I only get the option to Transfer the file. I see no option to share the link. My purpose is to make the file/folder viewable. I don't want to transfer a copy of the files/folders. Is there a setting I am missing? Thanks!
Judy
Judy, we received the same issue after the update that was kind of forced on us. We found that deleting and reinstalling the Dropbox application resolved the issue. Dropbox were not helpful in their responses to my ticket and erased a video we made showing the problem without bothering to watch it.
- Hannah
Hey Judy - Vivid Visions, thanks for bringing this to our attention.
Are you missing other Dropbox right-click options or just the 'copy link' one?
What's the sync status and version of the Dropbox app as it appears when you hover over your Dropbox icon?
