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gokenchung's avatar
gokenchung
Explorer | Level 3
5 months ago

Missing files and file contents after restoring my Dropbox to a new computer

I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered...
Desktop
Dropbox Backup
Mac
Restore
Sync
gokenchung's avatar
gokenchung
Explorer | Level 3

Hello Hannah, I've always thought file syncing between Dropbox cloud and my desktop is automatic because I never had to sync it manually. Please let me know where to find "version history" in Dropbox's interface. Thank you.

 

Ken

  • gokenchung's avatar
    gokenchung
    Explorer | Level 3
    5 months ago

    I just clicked the link you sent and it showed syncing has occured up to the minute. But I'm still unable to find "version history" to restore to a previous version.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hi gokenchung, could you clarify what you mean by 'syncing has occurred up to the minute'? Does this mean that files have been syncing normally for the last 4 months?

       

      Depending on your plan, you can view the version history of a plan from 30 days ago or higher.

      • gokenchung's avatar
        gokenchung
        Explorer | Level 3
        5 months ago

        Hi Jay,

        Does the above screen capture proves Dropbox is syncing?

         

        I don't know how to find out if the files were syncing normally in the past 4 months but after checking with various folders just now. Many files created in Feb 2024 to June 2024 are missing. 

        Here's another anomaly - in one folder names 2023, there should be 12 files, named one for each month in 2023. All 12 files mysteriously moved to another folder I created called Archive (which should only have 2 files), now has 14 files!

         

        The matter is now getting very serious. I don't know how many files I have created and saved in my desktop Dropbox between Feb to June 2024 (and some are very important). But I'm pretty now that they are all gone! Vanished!

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