We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Vmanda's avatar
Vmanda
Helpful | Level 5
6 months ago

Move all files and folders from one Dropbox account to another as admin.

We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account.  There are only 10 users in the account and as Admi...
Share
Sync
upload
  • Megan's avatar
    Megan
    6 months ago

    Hey Vmanda, I definitely see where you're coming from and I'm going to note everything. 

     

    Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

     

    As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently. 

     

    I hope this clarifies!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Vmanda, let's jump right into this! 

 

If I understand the situation correctly, it sounds like you're using a Business team on your end. 

 

What is a little unclear is if the Dropbox account you're talking about is part of your Business team, or not. Is it a separate account or a member of your Business team? Would you mind clarifying? 

 

In regards to shared folders, keep in mind that you'd need to have access to the shared folder's owner, in order to pass ownership to the Dropbox account you wish. 

 

Keep me posted, and we'll take it from there!

  • Vmanda's avatar
    Vmanda
    Helpful | Level 5
    6 months ago

    Hi Megan,

     

    We have 2 completely separate Dropbox accounts.  Company A & Company B.  I am admin on both accounts but with different email addresses.  I need to move everything from Company B into Company A Dropbox and give access to shared files to the correct users.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Vmanda, in that case you can continue sharing folders between accounts, until everything is transferred from account B to account A. 

       

      Once you do that, you can follow these steps in order to change the permissions of each folder. 

      • Vmanda's avatar
        Vmanda
        Helpful | Level 5
        6 months ago

        Thank you Megan,

         

        When I tried moving the content from Company B to Company A using a Shared Folder, I am unable to add anyone from Company A to that folder.  I get a message that only the owner can add peo[le to the folder.  When I look in Company B, I see that the files are owned by the Team.  I'm not sure how to make myself owner of the files or at least give me the access so I can add users when I move the content to Company A

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!