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JeffCEO's avatar
JeffCEO
Explorer | Level 4
9 months ago

Moving folder into a folder creates error "Couldn't move 1 item [Folder Name]"

Hello -    I am attempting to move all of my files from one account to another, so I am trying to follow the instructions via link below.  https://help.dropbox.com/organize/move-files-between-a...
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  • Jay's avatar
    Jay
    9 months ago

    Since you have already shared the folder, on the non-team member account you can simply create another folder with the same name elsewhere, and then drag the contents of the shared folder into the new private folder. Does this generate the same error?

JeffCEO's avatar
JeffCEO
Explorer | Level 4

I believe they are team folders.

 

I need to move ~0.5 TB of data so not sure copying is an option.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey JeffCEO - sorry to jump in here, but could you try clearing your browser's cache or using another browser and let us know if you get the same results?

 

Also, have you tried doing the move ins smaller batches perhaps?

  • JeffCEO's avatar
    JeffCEO
    Explorer | Level 4
    9 months ago

    I tried clearing browser cache but that did not resolve the issue.

     

    I'm moving subfolders so it's already in smaller batches.  Making it smaller than the subfolders are already would force me to change the folder structure, which I don't want to have to do.

    • JeffCEO's avatar
      JeffCEO
      Explorer | Level 4
      9 months ago

      I also tried using a different browser.  I've tried both Chrome and Safari.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        It won't be possible to move team folders into another shared folder. 

         

        Are you able to have all the files and folders sync normally onto your computer, if you have enough space?

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