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johniwhite's avatar
johniwhite
Explorer | Level 4
6 years ago

My client is asked to log-in to access my shared file

Hi There, I'm trying to get files to a client urgently for a press deadline. I shared a link to files—the usual way—and my client clicked the link from his email but he was asked to log-in. He said...
  • Rich's avatar
    Rich
    6 years ago

    johniwhite wrote:

    I suspect (hope) that this is just a temporary glitch on Dropbox though.


    It's not a glitch. It's the way you're sharing the file.

     

    If you use option 1, you're inviting someone to a file and a Dropbox account is required. It's an invitation to a specific individual, and to verify that they are who they're supposed to be, they have to sign in to an account using the same email that you used to send the invitation.

    Option 2 creates a Share Link that anyone can use to access the file and a Dropbox account IS NOT required. Anyone that has the link can access the file. The ymay be prompted to create an account, but it's not necessary to access the file.