Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Hi everybody,
I had to substitute my HD, as it was to old. It was the computer I had share the data to my DB account.
Now, my account seems no longer to exist. If I try, I get the anouncement, that my email address is not valid.
I have a DB payed abonement. How can it be possible, that my account disappeared. Is there a possibility to get my data back.
Thank you so much for your help!
Gildo
I solved the problem. Sorry for the trouble.
Gildo
Hi there gildoDB, sorry to hear you're having issues with this.
Have you made sure that you're using the correct email address and password to login?
If you had upgraded via the website, you could try using our self served look up tool to verify this.
Let us know of any updates!
I solved the problem. Sorry for the trouble.
Gildo
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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