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Forum Discussion

jackybe67's avatar
jackybe67
Helpful | Level 6
10 months ago

My desktop app doesn't sync new files I add to the Dropbox folder

Since a vew days my Dropbox isn't syncing automaticly anymore when i drag files into the folder. I have to suspence dropbox and reactivate again to start the sync. Tried uninstalling Dropbox but noth...
desktop
sync
Windows
  • jackybe67's avatar
    jackybe67
    9 months ago
    I erased my external drive and synced everything again. Everything is working now.
jackybe67's avatar
jackybe67
Helpful | Level 6

Windows 11. 
The icon is visable in systemtray. When i put files in folder it says that all files are synchronised. When i restart the Dropbox app it syncs. 

i have installed latest version. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

So, if I got it right, you’re adding files in the local Dropbox folder, but they don’t show on www.dropbox.com, unless you restart your Dropbox app. Correct? 

 

After uninstalling Dropbox from your device, did you also restart your computer and then reinstalled the app from this link? 

 

What’s the app version Dropbox is running on your device?

  • jackybe67's avatar
    jackybe67
    Helpful | Level 6
    10 months ago

    Normally when I drop files into my Dropbox, the sync starts automatically. That doesn’t happen anymore. Only when I quit or restart Dropbox the sync starts. I have the latest version. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey jackybe67 - sorry to jump in here, but I was wondering; do you happen to be running any antivirus, firewall or VPN/proxy setting on the affected computer?

       

      If so, could you temporarily disable them and make sure you're running the most recent version of the desktop app? 

       

      Let us know of any updates!

      • jackybe67's avatar
        jackybe67
        Helpful | Level 6
        10 months ago

        Using the standard Windows protection. Tested it but no result. Version Dropbox 194.462.67

         

        Can you guide me true fully uninstall Dropbox, so i can reinstall and see if that helps?

         

        With the uninstall from Dropbox it isn't working.

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