We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

My Dropbox folder for my workplace is missing on Mac OS

I've recently gotten a new laptop and have reinstalled Dropbox on it.   My workplace has a "<Workplace> Dropbox" folder with all our relevant shared admin files and folders. These folders were vi...
Desktop
Error Messages
Folders
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi RyRy, thanks for bringing this to our attention.

 

Could you let me know what version of the Dropbox desktop application you're running?

 

Additionally, where is the location of the Dropbox folder as it appears in Finder?

 

This will help me to assist further!

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

Thanks for your reply Jay --

I'm running version 208.4.5824

The location of the dropbox folder is Users --> RVW --> Dropbox Folder

Let me know what you think, Ryan

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Are there any files attempting to sync down to your computer through the Dropbox desktop application? 

     

    What message you you see when you click the Dropbox icon in the menu bar?

    • RyRy's avatar
      RyRy
      Explorer | Level 4
      2 months ago

      Hi,

      The folder has the blue sync icon next to it but I can't see files attempting to sync and there has been no change in the folder for over an hour.

       

      When i click the Dropbox icon in the menu bar, I am shown my activity in the past 7 days and my team's activity. However, the details of the activity may be incorrect (though I cannot say for certain).

      R

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the info. Could you try the steps in this article to see if they help with the syncing issue?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!