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Forum Discussion
My files keep getting switched to "online-only" (Mac)
This week it happened twice that I open my dropbox folder and all my files have been offloaded.
Despite the fact that I explicitly put in the settings that my files should be kept offline. (see att...
albe_rola wrote:
Despite the fact that I explicitly put in the settings that my files should be kept offline.I can't speak to why it happened and I'll leave that for the Mac experts, but that setting doesn't do what you believe it does.
The How do you want to store new files? option specifically refers to new files that are synced down to the computer from your account (i.e. new files added to Dropbox.com or from another device). Such files will sync down to the computer and be marked as available offline.
It's not a setting to tell Dropbox to keep all of your files available offline. For that, you should be able to select your files, right-click and select Make available offline. Once synced, the sync icon would be a green circle with a white check mark on each file.
Hannah
Dropbox Staff
Dropbox StaffHey albe_rola, thanks for reaching out to the Dropbox Community.
Are you currently using the Dropbox for macOS on File Provider version of the Dropbox app?
Also, do you happen to be low on hard drive space?
If both of the above are true, then this is expected behavior for this version of the app.
You can see more expected changes and scenarios about this version here.
We do appreciate your feedback, though, and I'll make sure to pass your comments along to the team.
Thanks again.
Thanks a lot for the feedback. Indeed my Dropbox is on File Provider, and I have 17GB of disk space. Which I do not personally consider low, but maybe it's below the threshold.
Then if I can make my feedback more precise: the way the sync preferences are currently displayed is very misleading. Because the "available offline" option is the only option there that is about keeping files offline. If there was an option to make it so that the default is that the files are always available offline (instead of right-clicking each folder), then the distinction would be clearer.
