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New member | Level 1

2 days ago

My files take a long time to sync on my MacBook desktop app.

It is taking a very long time to sync files with MacBook. Rest of team uses PCs and not having the same issues. Documents that I create or edit on my Mac are not syncing. I've tried pausing sync a...

Dropbox Staff

2 days ago

Thanks for letting us know about this, Wendy Craig!

Can you clarify the current syncing status and app version that you see on your Dropbox app?

I’d also like you to right-click on your local Dropbox folder, go to the “Get info” option from the drop-down menu and send me a screenshot of the next window you’ll see. If it shows that it’s calculating the size of your files, please give it a minute till the process is done.

Let me know once you have more details.

Wendy Craig

New member | Level 1

2 days ago

DropBox tells me it is syncing 5 files, never tells me that I am up to date. When I hit "sync issues", it tells me that I don't have any sync issues. Version is 219.4.4463.

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Rest of team uses PCs and not having the same issues. Documents that I create or edit on my Mac are not syncing. I've tried pausing sync a...","body@stringLength":"356","rawBody":"

It is taking a very long time to sync files with MacBook. Rest of team uses PCs and not having the same issues. Documents that I create or edit on my Mac are not syncing. I've tried pausing sync and restarting and that usually restarts the sync, but this is not a workable solution in a fast-paced office. Solutions, please??

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DropBox tells me it is syncing 5 files, never tells me that I am up to date. When I hit \"sync issues\", it tells me that I don't have any sync issues. Version is 219.4.4463.

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DropBox tells me it is syncing 5 files, never tells me that I am up to date. When I hit \"sync issues\", it tells me that I don't have any sync issues. Version is 219.4.4463.

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Thanks for letting us know about this, Wendy Craig!

Can you clarify the current syncing status and app version that you see on your Dropbox app?

Let me know once you have more details.

","body@stringLength":"1020","rawBody":"

Thanks for letting us know about this, !

Can you clarify the current syncing status and app version that you see on your Dropbox app?

Let me know once you have more details.

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