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Forum Discussion

Stefanogiovi80_'s avatar
Stefanogiovi80_
Explorer | Level 3
2 years ago

No syncing on Mac OS Sonoma

Hi, the synchronization of Dropbox doesn't work after the upgrade of operating system SONOMA 14. how can i resolve this problem?
Desktop
Mac
Sync
  • dojoon's avatar
    dojoon
    2 years ago

    It looks like the problem is solved.

    I signed out & in from the 'preferences' tab of the Dropbox app.

     

     

     

     

     

     

     

     

Stefanogiovi80_'s avatar
Stefanogiovi80_
Explorer | Level 3
With the Sonoma 14 update, Dropbox can no longer sync files to my Mac Mini. The files remain current from one week ago. what should I do to get synchronization again? We have already tried both reinstalling Dropbox and restarting the PC and it still doesn't work. what do I do?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Stefanogiovi80_, sorry to jump in.

 

Do you mean that the files you add to your account other devices do not sync to your Mac Mini?

 

Or is it the other way around?

 

If you hover over the Dropbox icon on your Mac Mini, what's the sync status and version of the app, please?

  • Stefanogiovi80_'s avatar
    Stefanogiovi80_
    Explorer | Level 3
    2 years ago
    Version 185.4.6054. Status synchronization in progress (Always)
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Stefanogiovi80_, it might sound trivial, but have you tried re-starting your device ever since this started happening? 

      • dojoon's avatar
        dojoon
        Helpful | Level 5
        2 years ago

        I have the same issue.

        Dropbox is syncing forever (never works) after my Macbook Air OS was updated to OSX 14.1 Sonoma.

        Neither rebooting nor re-logging works.  'Full Disk Access to Dropbox' turning on/off did not solve the problem, either. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for bringing your issue to our attention, dojoon, and I appreciate you updating us on the solution that helped you.

       

      If you need anything else, please let us know.

       

      Have a great week ahead!

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