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toysbyus's avatar
toysbyus
Helpful | Level 6
2 years ago
Solved

Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared

Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the app. BUT no luck. Any thoughts for a 76 year old who is not as techy as I used to be?

 

Thanks for the help!

 

Steve

desktop
Install
Mac
Setting up the apps
  • toysbyus's avatar
    toysbyus
    2 years ago

    Walter and Hannah:

    You folks are geniuses! I just rebooted the MacBook Pro as asked and Dropbox icon now is visible on the menu bar where it usually was........I opened it and my files are all visible and the icon stays there now.....a very Merry Christmas and happy Holidays to you and Dropbox tech support!!!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey toysbyus - sorry to hear you're having issues with this.

     

    Could you try installing the latest stable version of the app using the offline installer directly from this page and let me know how it goes?

     

    If the issue persists, I'd appreciate a screenshot of your menu bar after rebooting your computer. 

     

    Thanks!

    • toysbyus's avatar
      toysbyus
      Helpful | Level 6
      2 years ago

      I'll try your advice and see if it fixes the disappearing menu bar icon! Thanks Walter!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey toysbyus - I know this might sound trivial, but have you rebooted your computer and/or quit and relaunched the app since you first noticed this? 

    • toysbyus's avatar
      toysbyus
      Helpful | Level 6
      2 years ago

      Nothing trivial about your suggestion: I've rebooted several times and no change. I'll try it again from the MacBook Pro and report back BUT I suspect that the Dropbox appl. is not going to show up in the menu bar........

       

      Thanks for sticking with me! Remember that the icon USED to be visible but only changed its behavior after one of the Sonoma updates......

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