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Forum Discussion
Not Receiving Confirmation Email after uploading file to a file request
For some dropbox file requests, I do not receive the confirmation email that says "Your files were uploaded to ______"
For instance, today I had to upload my file to the file request link and I inputted my name and email hoping to receive a confirmation email. I got the "finished uploading" message after but no confirmation email. I've checked spam as well and nothing. I upload files everyday to my agents and usually I get the confirmation email. This file was a link from casting and I want to make sure I submitted successfully before the due date.
Perfect, I'm glad we figured it out!
Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.
- Hannah
Dropbox Staff
Hey MoniqueShi, thanks for bringing this to our attention.
To receive an email notification that your file was uploaded, you'll need to upload the file while logged in to a verified Dropbox account.
If you're uploading while not logged in, your email address needs to be linked to a verified Dropbox account, to receive the notification.
Could this be why you're not receiving it?
Let me know what you find.
- Oh, I see. I was not signed in.
Are you able to check in your system if my file was uploaded successfully?- Hannah
Perfect, I'm glad we figured it out!
Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.
