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Forum Discussion
Online Files are shown as Zero Bytes
I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could st...
Megan
Dropbox Staff
Dropbox StaffHi zolabola, how are you today?
If the file or folder isn't synced locally to the device, it'd make sense that you'd only see zero bytes and not the full size of them. That is expected behavior.
You can check online to see the size of the file or folder, or download it locally.
I hope this clarifies.
Hi Megan,
I don't think this was the case with previous versions of app or perhaps MacOS. I used to be able to see sizes of remote files before syncing them. Did something change?
Thanks
I don't think this was the case with previous versions of app or perhaps MacOS. I used to be able to see sizes of remote files before syncing them. Did something change?
Thanks
- Megan
Hi zolabola!
This has been the usability of this specific feature, for the content to take up zero hard drive space, therefore 0 bytes.
Is there maybe a chance that you were viewing a different path, or maybe the placeholder each file or folder holds?
In any case, I'll forward your feedback to the appropriate areas so we can continue to improve.
If you need anything else, let me know.
We received an email stating there was a Dropbox update over the weekend. Now ALL of my files (that were synced to my Mac) are showing Zero bytes. I work in InDesign and ALL of the links are broken. Dropbox says all my files are up to date. I went into the account, held down Option and Fixed Permissions and Hardlinks; it did nothing. If I double click on a file, the size and is restored. But, I have 10,000+ files that are showing Zero bytes... which means I would have to relink EVERY single image/file in ALL of my InDesign documents. Please advise ASAP.
- Walter
Hey tonieads, thanks for joining the discussion here.
Can you give some additional information about the update that was mentioned in the email you received?
Also, it sounds like you're looking at files that are online only and not locally available to your computer yet.
Have you tried selecting the files or folders you'd like to have available for local use (like when working in inDesign etc.) by right clicking on them and setting them to be local instead of online only?
Keep us posted!
