Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

awtravis77's avatar
awtravis77
New member | Level 1
3 months ago

Our old computer crashed and the one we're using now is trying to sync old files.

Our computer at work crashed unexpectedly. My Dropbox account which I use for work has 2 shared folders. We are now up and running on a back up computer that I had used Dropbox on previously (4 years...
desktop
Storage space
sync
awtravis77's avatar
awtravis77
New member | Level 1
3 months ago

Not really. It does show the newest stuff that was saved but it also shows files that we had moved out of DB or deleted over the past 4 years. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey awtravis77, if the most recent versions of your files appear in your account on dropbox.com, we're on the right path.

    What you could do, is disconnect the backup computer from your account settings here.

    This will log you out of the Dropbox desktop app on that computer, which makes it safe for you to delete the old Dropbox folder there.

    You can then update the Dropbox app and sign in to your account again.

    Keep in mind, though, that this will sync whatever files you have in your account on dropbox.com.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!