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MikeP1's avatar
MikeP1
New member | Level 2
7 years ago

People can't see my comments on shared files

I'm trying to share PDF files with non members of my dropbox but they cannot see my comments - anyone know why this is?   Thanks,   Mike.
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  • Jay's avatar
    Jay
    7 years ago
    Hi Mike, just want to check something, did you create these comments in the PDF file itself before uploading it to Dropbox (i.e. in your PDF creator), or did you upload the PDF and then use Dropbox to add comments on the file?
     
    If they’re previewing it on the site, only the latter will appear.
     
    If they’re downloading the file, only the former will appear, since they’re a part of the document itself.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Are the comments embedded in the PDF file? If so, they'll need to download the file and open it in a PDF viewer. The Preview page on the Dropbox website won't show embedded comments. It's just a preview of the original file.
MikeP1's avatar
MikeP1
New member | Level 2
7 years ago
Thanks Rich, I'm no IT expert! But I've uploaded a PDF file attached comments which show as a list on the right side of the page and yellow boxes that I created on the plans. When I share with others neither the comments nor the boxes show - is this due to the access level they have?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi Mike, just want to check something, did you create these comments in the PDF file itself before uploading it to Dropbox (i.e. in your PDF creator), or did you upload the PDF and then use Dropbox to add comments on the file?
     
    If they’re previewing it on the site, only the latter will appear.
     
    If they’re downloading the file, only the former will appear, since they’re a part of the document itself.
    • MikeP1's avatar
      MikeP1
      New member | Level 2
      7 years ago
      Thanks Jay - I uploaded the PDF file and then added comments using Dropbox. It's quite frustrating the way Dropbox is set up or is that my lack of IT skills and experience on Dropbox?
      • m44444444rk's avatar
        m44444444rk
        New member | Level 2
        6 years ago

        this is also happening to me and team

        we used to see the comments as highlighted yellow boxes and page numbers as links. now comments shown on the rhs but no context and no way getting to a specific comment

        impossible to use

        i predict that this very going to be is the reason to replace DB

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