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urbanracer34's avatar
urbanracer34
Helpful | Level 5
2 years ago
Solved

Photo backup on iPhone isn’t working - alternating between files

I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1

I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded. 

 

I followed the instructions mentioned here https://www.dropboxforum.com/t5/Storage-Space/Photo-backup-on-iPhone-isn-t-working/td-p/515471 for clearing the cache and rebooting. Still have the same issue and it won't give it up. 

 

Problem also exists backing up via cellular. 

 

Problem also persists after full delete and reinstallation of Dropbox on iPhone. 

  • I have the same problem. I have done all the things that they have told me, and the problem continues. I await an urgent solution please.

  • benjrh's avatar
    benjrh
    New member | Level 2

    Hello there. I am on iOS -- also experiencing the same problem and came on here to look. After the recent update from 2 days ago to the app, the camera upload is no longer working and just "hangs" with the same number of pending items. I have rebooted my phone many times, restarted the app, and turned camera upload on and off.

    • TangoMarkBravo's avatar
      TangoMarkBravo
      Helpful | Level 5

      Yep, seems to have worked for me, uploaded normally just now.

      • Supanut L.'s avatar
        Supanut L.
        Helpful | Level 6
        Yep, camera uploads works just fine as of 1 AM Thailand time on April 15, 2023.
  • dawning12's avatar
    dawning12
    New member | Level 2

    My Camera Uploads stopped working in my Dropbox app on my iPhone yesterday. All it does is find the number of pictures to upload and run a neverending blue bar back and forth across the screen non-stop, but it does not upload anything. (Sometimes it'll alternate between one number and the number just below it, such as 60 - 59 - 60 - 59, etc. but nothing is actually happening.) I left the phone screen on and the app open for over an hour, and the phone was plugged in and fully charged. I have plenty of space in my Dropbox. I discovered that the app had updated itself yesterday and I think that is the cause of the trouble. (To be clear, I am talking about a Dropbox app update, not an iOS update.) I've checked my Wifi, restarted my device, all the things that the help documents tell you to try, with no success. It looks as though many others here are experiencing the same thing. I hope Dropbox can issue a new update that will fix these bugs, as I rely heavily on Camera Uploads to transfer my pictures.

  • Birlago's avatar
    Birlago
    New member | Level 2
    I have issue since beg of august 2023 ,
    iPhone 13 , iOS 16.6 , Dropbox app 342.2.2,

    My camera upload say 1524 photos and don’t upload , the blue bar with backing up keeps going let and right and the number of photo don’t decrease,
    -the weird thing is that one of 2 pictures seams to be uploaded per day instead of the hundred I take per day …
    - and all the rest of the app seams to work ( file opening , looking for deleted file , download file file ..)

    Already clear the cache , sign out ,reboot and reinstall the app . connected on wifi or 3g .Still not working
    Please help !
    Thanks in advance
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey Birlago, sorry to hear about this.

       

      Do you see the same even if you keep the app open in the foreground at all times?

    • Supanut L.'s avatar
      Supanut L.
      Helpful | Level 6
      I seem to be having the same problem, tried rebooting my iPhone 12, turning Wi-Fi off, and then back on, nothing really helps. I cleared the cache as well.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hi Supanut L., sorry to hear about this.

         

        Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

         

        Also, have you tried another wifi network or doing this via cellular data?

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