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Forum Discussion
Photos failing to upload. Error:Dropbox doesn't have the permission to read the files
I am trying to clear some space on my phone so I have been uploading photos onto dropbox. I had no problems at first, but all of a sudden I can only upload 1 photo successfully, if I try to upload mo...
Hey there Buyoung - sorry to hear about this.
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
On iOS:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.
On Android:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
If you still get the same error, please send me a screenshot so I can investigate further.
Thanks in advance and happy Monday!
Walter
Dropbox Staff
Dropbox StaffHey there Buyoung - sorry to hear about this.
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
On iOS:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”
Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.
On Android:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
If you still get the same error, please send me a screenshot so I can investigate further.
Thanks in advance and happy Monday!
- Mine keeps on failing
- Walter
Sorry to hear this Ryydy. Can you reboot the affected device and let me know if you're still getting the same error when uploading your file(s) via our mobile app?
If you do, please forward me a screenshot of the last screen or the error message you get so I can have a further look into this.
Thanks in advance and welcome to our Community!
