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Forum Discussion
Problem: Refreshing a folder on Android does not seem to refresh the folder view
Hi!
1. I edit a small .txt file on Desktop, increasing the file size e.g. to 10 bytes.
2. I see my txt file synchronized OK.
3. I see my txt file is now shown as 10 bytes on the dropbox.com website.
4. Using the Android Dropbox app, when I pull down from the top of the screen, a refresh animation appears. But, the file is not updated with the new size. It still shows the old size.
(I have also sent this as in-app feedback)
- Megan
Dropbox Staff
Hey sourcejedi, thanks for posting here!
Would you mind clarifying your device's precise OS, and the Dropbox version you're using there?
When did you first notice this and have you tried uninstalling, and re-installing the app at all?
Let me know more, and we'll take it from there!
Thanks Megan!
I installed Dropbox on Android today. I've never used it on Android before. I haven't tried wiping it.
App version 384.2.2.
Google Pixel 8a, Android 14, security update 5 June 2024.
- Megan
Hey sourcejedi, is it just that the size remains the same, or when you open the file you also see that the updates aren't reflected?
Did you try uninstalling, and reinstalling the app at all?
> "I have also sent [the first, *part* of the full bug] as in-app feedback"
Tommy, Jul 9, 2024, 4:28 AM PDT:
Thanks for reaching out about this! I've passed your report along to our engineering team who will endeavor to fix it.
As there is now a report with our engineering team, due to how our ticketing system works, we will need to close this support ticket. We will reach back out with any further information or questions.- Hannah
Hey sourcejedi, thanks for the update on this.
Can you give me the ticket number for that report, so I can look into it on my end as well?
Thanks Hannah! Here is the first line from Tommy's email. I guess this links to the support ticket which was closed. I can't see it at all, maybe you will have access to see the engineering ticket as well:
