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Problem sharing files. Once I email the document, no one can open the links.
I am trying to send a word document with links to files I've uploaded to my Dropbox. The links work when I read the document on my computer but once I email the document, no one can open the links. I...
Hey NoirinS, let's jump right into this!
Do you notice this 400 error on a specific browser? Have you tried using an entirely different one?
It's odd that your device isn't listed under your connected computers. Is it possible that you're using the website, instead of our app?
I'm asking because your Dropbox list of devices shows your connected devices at that moment. All you'd need to do would be to download, and install our app if you haven't already.
I'll be waiting for your updates!
Megan
Dropbox Staff
Dropbox StaffHey NoirinS, let's jump right into this!
Do you notice this 400 error on a specific browser? Have you tried using an entirely different one?
It's odd that your device isn't listed under your connected computers. Is it possible that you're using the website, instead of our app?
I'm asking because your Dropbox list of devices shows your connected devices at that moment. All you'd need to do would be to download, and install our app if you haven't already.
I'll be waiting for your updates!
Thanks Megan, I downloaded the app and all the links then worked fine in the shared document.
Strange things is I'd been sharing files for years via the website Dropbox, its only last week that this error started.
Anyway, its working agin now, so thank you very much.
Regards,
Noirin
Hi again Megan,
I've just noticed that the problem still holds if I attach the file rather than share it as a link to the dropbox version i.e. the links in a word document don't work unless I share the word document as a dropbox link.
Its not a problem, I'm happy to share as a link, but just wanted to check if that's normal?
Thanks,
Noirin
- Megan
Hey NoirinS, what steps do you follow on your end when attaching the file?
And do you attach it directly to your Word documents? If you could walk me through the process that you follow, I'd appreciate that.
Hi Megan,
The links are in the word document. On my computer the links work fine when I open the document.
Then I write an email and attach that document to the email. People can open and download the document, but the links don't work. Same for me when I email the doc to myself, the links don't work when I try them via the emailed copy of the document.
Does that give you the info you require? Not sure how to spell it out more clearly.
I've tried using Microsoft Edge as my browser as well as Google - same error on both.
Thanks for your help,
Noirin
