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LB15's avatar
LB15
Explorer | Level 3
8 months ago

"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspend...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey LB15 - sorry to hear about this.

 

It seems that your shared links were banned due to excessive traffic/bandwidth usage. 

 

Is this the first time this happens?

 

Let us know more and we'll take it from there. 

  • LB15's avatar
    LB15
    Explorer | Level 3
    8 months ago

    Yes I need help immediately! As I said I have purchased the highest upgrade to dropbox and it is still not working! It is the next day as well, what is going on?!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey LB15. If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. 

       

      Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

      • LB15's avatar
        LB15
        Explorer | Level 3
        8 months ago

        I can't afford a standard plan which seems the only option for increasing bandwidth for sharing. I already mistakenly increased to a more expensive plan that doesn't improve bandwidth. Are these bandwidth rules new? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the heads-up LB15!

     

    Can I send you an email, in order for us to have a closer look into this?

    • LB15's avatar
      LB15
      Explorer | Level 3
      8 months ago

      please do

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey LB15, I just sent you an email, I'll see you there!

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